P.U.L.L.Enrollment, cancellations, transfers and pass guarantee
The short version
Program fees paid to P.U.L.L. are generally not refundable once you enroll, subject to the two exceptions below and to any rights you have under the consumer laws of your own country. Exception one: if P.U.L.L. cancels your cohort before it begins, you choose a full refund or a transfer. Exception two: if P.U.L.L. materially changes the schedule after you enroll and the new schedule does not work for you, you may transfer or request a refund for the undelivered portion.
Instead of refunds we offer two things that matter more to a serious candidate: one free transfer to a later cohort of the same program if you ask before the first session, and a conditional pass guarantee that covers one PMI re-examination fee if you complete your roadmap and still do not pass. These are the complete terms. Any special arrangement for your enrollment is agreed in writing with you before you pay; nothing is added afterwards.
Please read this page before you pay. By completing checkout you accept these terms together with our terms of service.
The P.U.L.L. pass guarantee
Every learner receives a personal study roadmap from their coach. If you follow that roadmap, complete the work it assigns, sit your exam after completing it, and do not pass, P.U.L.L. pays the re-examination fee that PMI charges for your next attempt, and your coaching continues until you pass.
What this is and is not: it is a conditional benefit that covers one PMI re-examination fee per enrollment, for the program you enrolled in, plus continued coaching. It is not a promise that you will pass, and it is not a refund of your training fee. PMI alone decides exam results.
To claim it, email pull@pullacademy.com with your PMI score report. We check it against your roadmap record, which your coach keeps throughout the program.
What support until you pass includes
Until you pass, you keep your coaching calls, daily roadmap follow-up, the session recordings and the exam simulator. There is no cut-off date tied to the cohort end; access runs until you pass your exam. If you stop following the roadmap or stop responding to follow-up for an extended period, we pause the program and resume it when you are ready.
Transfers and withdrawals
Before your cohort's first session you may move your enrollment once, free of charge, to a later cohort of the same program; email us before the first session. After the first session, fees are not refundable and your access and coaching continue as described above. If a serious, documented circumstance prevents you from continuing, write to us and we will find a fair solution, usually a transfer.
If P.U.L.L. cancels or changes a cohort
If we cancel a cohort before it begins, you choose between a full refund of fees paid to P.U.L.L. and a transfer to another cohort. If we materially change the schedule after enrollment and the new schedule does not work for you, you may transfer or request a refund for the undelivered portion. Occasional rescheduling of a single session, with notice and a recording provided, is not a material change. Approved refunds go back to the original payment method; the payment provider's processing time applies.
Installment plans
If you chose a 2-payment or 3-payment plan, the remaining installments stay due on their scheduled dates whether or not you attend, because they are part of the program fee, not a subscription you can cancel. The plans end automatically after the final payment; no further amount is charged.
PMI fees are separate
PMI membership fees, application fees, exam fees and re-examination fees are paid by you directly to PMI and are governed by PMI's own policies. P.U.L.L. does not collect them. The only PMI fee P.U.L.L. ever pays is the re-examination fee covered by the pass guarantee above. A decision by PMI about your application or your exam result does not create a right to a refund of training fees.
How to contact us about this policy
Email pull@pullacademy.com from the address you used to enroll, with your name, program and cohort. We confirm receipt and reply by email. Corporate and group enrollments follow the terms in the organization's written agreement.